Privacy Policy

Privacy Policy

Introduction

Welcome to https://oncallplumbers.scoopsurge.com (hereinafter referred to as “On Call Plumbers” or “we”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPAA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this privacy policy does not extend to third-party platforms, applications, or services linked to our site, each of which has its own privacy policies. We encourage you to review these policies to understand how your data is handled by other entities.

Processing Activities

This policy describes the types of personal data we collect and the reasons for processing it when you:

  • Use our applications or services as an authorized user, granting us access to specific account details.
  • Visit our websites, which may include tracking technologies to enhance your experience.
  • Engage with our customer support through emails, calls, or text messages.

Personal Data Collection

On Call Plumbers collects various categories of personal data:

  • Account Information: This includes user names, passwords, and account settings.
  • Payment Information: Credit/debit card details, billing addresses, and payment history.
  • Financial Information: Bank account details, investment portfolios (if provided), and financial transaction records.
  • Purchase Information: Items purchased, purchase dates, and associated costs.
  • Mobile Device Identifiers: Unique device IDs, mobile network information, and location data from your mobile device.
  • Location Data: GPS coordinates and other location-based services data.
  • Feedback and Reviews: Comments, ratings, and suggestions you provide to improve our services.
  • Social Media Information: User profiles, posts, and interactions shared on social media platforms (if publicly accessible).
  • Product Information: Details about products or services of interest that you choose to share with us.

We collect this data through direct user input, automated systems, and partnerships with third-party service providers.

Cookies

We use cookies to enhance your browsing experience and gather analytics:

  • Strictly Necessary Cookies: Essential for navigating our site and ensuring basic functionalities.
  • Preference Cookies: Remembering user preferences and settings to personalize content.
  • Analytics Cookies: Tracking website usage and gathering statistical data to improve our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

On Call Plumbers retains personal data for the duration required by law or for legitimate business purposes. Once the retention period expires or when the purpose for data collection is fulfilled, we securely delete or anonymize the data in accordance with our data retention policies.

Security Measures

We have implemented robust security measures to protect your personal information:

  • Employing encryption protocols for secure data transmission and storage.
  • Utilizing trusted third-party processors who adhere to strict security standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

On Call Plumbers does not knowingly collect or solicit personal information from children under the age of 13 (or the legal age limit in your jurisdiction). Our services are designed for a general audience, and we encourage parents and guardians to monitor their child’s online activities.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access to your information and details about how it is being processed.
  • Correction or rectification of inaccurate or incomplete data.
  • Erasure (right to be forgotten) under certain circumstances.
  • Restriction or object to the processing of your data in specific situations.
  • Right to data portability, allowing you to transfer your data to another controller.
  • Right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to file appeals or complaints with supervisory authorities.

To exercise these rights, please contact our Data Privacy Team using the details provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

On Call Plumbers reserves the right to update or modify this privacy policy at any time. Any significant changes will be posted on our website, and we encourage you to review it periodically for the latest information on our data handling practices.

Contact Information

For any queries related to this privacy policy, your rights regarding personal data, or requests to unsubscribe from marketing communications:

We appreciate your trust in us, and we are committed to maintaining the security and confidentiality of your personal information.

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